The Haven Collection

Privacy Policy

Last updated: May 2026

1. Who we are

The Haven Collection ("we", "us", "our") is a curated portfolio of luxury villa rentals operating in the French Riviera, Martinique, and the French Alps. This policy explains how we handle the personal information you provide when you visit our website at thehavencollection.co, send us an inquiry, or make a reservation.

2. What we collect

Identification and contact data: your first name, last name, email address, phone number, country, and the message you send us.
Booking data: arrival and departure dates, number of guests, property, payment plan, special requests.
Technical data: IP address, browser type, device, pages visited, referrer URL. Collected automatically for security and to improve the site.
Cookies: see our cookie section below.

3. How we use it

To confirm and manage your reservation.
To respond to inquiries you send through our forms or chat.
To send transactional emails (booking confirmations, payment reminders).
To send newsletter emails if you have subscribed (with the option to unsubscribe at any time).
To improve our website and services using anonymous, aggregated analytics.
To comply with our legal obligations.

4. Legal basis (under GDPR)

We process your data on three legal bases: the performance of a contract (when you book a stay), our legitimate interest (responding to inquiries, securing the site), and your consent (newsletters, marketing analytics).

5. Who we share it with

We do not sell your data. We share it only with service providers strictly necessary to operate our business: hosting (Render), email delivery, analytics (Google Analytics 4, Meta Pixel, LinkedIn Insight Tag, only with your consent), and where required by law. Each provider is bound by appropriate contractual terms and data-protection clauses.

6. How long we keep it

Inquiry and chat records: 3 years from your last contact.
Booking and payment records: 10 years (legal retention for accounting).
Newsletter consent: until you unsubscribe.
Web analytics: 14 months.

7. Your rights

Under European data-protection law you have the right to access, rectify, delete, restrict, or port your personal data, as well as the right to object to processing. To exercise any of these rights, write to us at the contact details in section 12.

8. Cookies

We use three categories of cookies:

Essential: required for the site to function (sessions, security). Always on.
Analytics: Google Analytics, anonymised, helping us understand how the site is used. Requires your consent.
Marketing: Meta Pixel, LinkedIn Insight Tag, used to measure advertising campaigns. Requires your consent.

You can change your cookie preferences at any time by clicking in our footer.

9. Security

We protect your data with industry-standard measures: encrypted connections (HTTPS), encrypted sessions, secure password storage, restricted access, and routine security reviews.

10. International transfers

Our hosting and some service providers operate outside the European Economic Area. When that happens, we ensure your data is protected through standard contractual clauses or equivalent safeguards.

11. Changes to this policy

We may update this policy from time to time. The date at the top reflects the most recent change.

12. Contact

For any data-protection question or to exercise your rights, contact us through our website or by writing to The Haven Collection at the address shared during your booking process.

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) in France.